Testimonials

What our clients are saying...

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By: Deb & Bill McAuslan

I would recommend Sarah without hesitation. We decided to sell our home in March 2017. Sarah came, evaluated our home and with her help with the Kingston Home Improvement team Ltd, we were able to do the repairs needed to make the sale of our home quick and easy. We had within a couple of weeks multiple trades in to make the place in good repair, painted and clean! We listed late April and sold in just over a week. Each step of the way, Sarah made sure she was available to questions, guidance and moral support. Her team kept us updated on viewings, always checking to accommodate us as well as prospective buyers. There were a few surprises along the way, but Sarah kept us informed and calm. Deb & Bill McAuslan

By: Nick Gilmour

Phil has a wide range of knowledge about real estate. Whether you are buying your first home, or purchasing another investment property, Phil has the information to help you make the right choice. Phil helps you through the entire process of the deal, and talks you through every step. From looking at properties, to writing the offer, to the day you get the keys, Phil is there. Phil has a superior knowledge of investment real estate, in particular student rentals. He knows the right areas to look in, the features you want in an investment property, and he will negotiate a fair price that will work to make you money as an investor. Phil does all of this and articulates it in such a way that even a novice investor can understand and learn from. I end this testimonial, by saying that I give Phil a 5 out of 5 star rating, and I recommend him to anyone looking for an honest, hard working, intelligent real estate professional.

By: KE

Nothing but a fantastic experience with Sarah and her team, professionally and on a personal level. Thank you so much, I will be using Sarah and her team in the near future.

By: Steve and Paula Faulkner

We are still currently working with Sean and would enthusiastically recommend him to others. Our property search has been lengthy and diverse, Sean has been patient and encouraging throughout the process. Sean’s professionalism is always at the forefront, but his genuine interest in our needs, sense of humour and honest integrity are the qualities that have impressed us most and kept the hard work fun! If you are looking for someone to work diligently on your behalf and still be warm and a pleasure to deal with, Sean is your guy.

By: Holly and Brenda

Phil Robertson is personable, professional and hardworking, both as a realtor and property manager. Phil has established a positive relationship with the tenants in our rental property, and brings their issues or concerns to our attention immediately, along with potential solutions. Phil's sense of integrity and strong work ethic go a long way to mitigate the stress of buying, selling and renting out property in Kingston. We highly recommend his services.

By: Cindy and Joe Slade

Finding the right house in the city where you live can be stressful; and finding the right house while living in another city is doubly stressful. Working with Phil was a real pleasure as he is prompt in responding to questions and I particularly appreciated Phil's forthrightness and professional focus when it came to previewing properties on our behalf and we could always rely on him for an perfectly accurate assessment of the property. I can honestly say if you ever decide to move from another city or province, Phil is your go to person as he possesses an innate ability to find the right house for his client; and after 18 plus months of previewing houses on our behalf Phil managed to find us a new home which met our 10 mandatory requirements.

By: Logan and Olivia

Sarah and Jocelyn went above and beyond through the ups and downs of selling and buying. We have already recommended Sarah to friends and family and will continue to do so!! Working with Sarah made the process easy, fun and enjoyable!

By: Steve and Deanne LaPointe

We can not say enough about Sarah MacInnis and her team. She started out as our realtor and we can honestly say we've found a very good and trusted friend in Sarah. She has worked with us through buying and selling several properties within the last 4 years. She is very competent, efficient, trusted, devoted and always had our best interests in mind. She went above and beyond to ensure we were happy with every part of the process. We would definitely recommend her 110% and would never use anybody else. She is absolutely the best realtor in Kingston.

By: Paul

Phil was a huge help in purchasing my first investment property in Kingston. Beyond being an excellent real estate agent, he is very personable and an extremely knowledgeable resource when it comes to the investment property market in Kingston. Although I have only known him for a couple of years I have learned a lot from him regarding property selection, renovations, property management, etc. He has helped ensure that my first investment property has so far been a great success!

By: Em

As a young couple new to Kingston, when we first met Phil we immediately felt a sense of ease and trust. We had been set up with a few realtors before meeting Phil, but when we met him, we knew he was the right fit. He has a down-to-earth, open, and honest approach that made us feel secure. Phil guided us on our year-and-a-half search for our first house and he coached us through every step of the process. He is a patient teacher and takes obvious joy from watching his clients learn and grow from the experience of house hunting. Phil will always be honest with you. I fell in love with a house that he knew would be a money pit. Phil, in his usual, humorous, up-front style, assured me that there was no way he was going to let us buy it. We finally found the perfect house for us and, even several months after purchasing it, we still regularly pester him with questions. He is always quick to reply with sound advice and seems genuinely happy to hear from us. We didn't just find a realtor in Phil, we found a friend.

By: Vic Mendes

Phil Robertson has not only been my property manager/ Realtor for the past 5 years, he has been a person that has helped me grow my business from the ground up and someone that I call my friend.  He is one of the most reliable human beings that I have ever done business with. He believes that everyone should be treated fairly and with respect whether you’re buying or selling he will never try to under cut or short change you in any way.  It's very nice when your Realtor has pride in what he sells you because it's a long term investment for everyone that buys or sells.  

By: Scott Spurr

Phil was outstanding as my realtor and went the extra mile to help me sell my home. He provided expert advice and was a true professional. If you want a real estate agent that gets the job done then Phil is your man!

By: Steven and Tracy

What we appreciated most working with Sarah was her professionalism and honesty. She understood what was required in our particular circumstance, we needed to trust that Sarah could & would get the job done. She did. We have recommended Sarah many times since and would use her again in our future.

By: BJ

Sarah is a kind, caring and thoughtful person who also happens to be very good at helping one buy and/or sell home. I highly recommend Sarah and her team.

By: Sue Deir

I would like to thank you Sarah and your team for selling my Mom’s home. You were very helpful, and understanding with respect to anything I was not sure of or did not know. I would not hesitate in referring you and your team to anyone in the need of selling or buying a home.

By: Lorraine Cole

My experience dealing with the Sarah MacInnis team has been nothing but exceptional. I have had a great experience and would recommend them to anyone who asks. I have had other real estate agents but none come close. In fact I was very disappointed in them. Sarah's team stepped up to the plate and got my home sold and now I can move on. Thanks to all of you.

By: S.M.

Recently I have had the privilege of purchasing my new home with Jason, through the Sarah Macinnis team. I was more than happy with the amount of time and dedication Jason provided to ensure that the house I bought was perfect for me. He went above and beyond any expectations I could have ever had when choosing a real estate agent. I would highly recommend him to any one of my family or friends and will be using him in the future.

By: C.L.M

Sarah sold my home in 6 days start to finish. She was professional, courteous and genuinely charming. I think her naturally confident demeanour makes people feel safe and at ease. The fact that was a Kingston Police Officer does that too! I would recommend Sarah to anyone. You can count on her.

By: C.M

Working with Sarah was fun and easy. She is obviously very knowledgeable about Kingston Real Estate and called us right away when a listing came up she thought we’d love. She was able to take our “Wish List” and located the ideal property for us. This place turned out to be our dream home and we bought it the same day. I would recommend Sarah to all my friends and family. If you are looking for a real estate agent who is honest, caring and works hard for your interests, you’d better call her.

By: C.B

I have rented all my life and finally decided to buy my first home. I went on the home search with Sarah and the first time out I found the house I wanted. It was bigger than I ever imagined owning, had a pool and finished top to bottom. During negotiations, the Sellers refused to include a kitchen piece that was the highlight of the kitchen for me. Sadly, I walked away from the deal over a $1,500 piece of furniture. The Sellers wouldn’t budge and I couldn’t afford $1,500 for the piece. A few hours later, Sarah called me to say that the house was mine after all if I still wanted it, and that it would include the kitchen piece for the price I could afford. I was thrilled! Sarah has decided to pay for the piece herself, taking $1,500 from her own pocket to make the deal happen. Looking back, thank goodness she did, because I absolutely love my home!

By: Shane Marshall

My wife and I were having trouble selling our home. I went to see Sarah MacInnis and asked for her help… she said sure we will sell it for you! Her team were professional and prompt with everything; signage, photos, advertising, etc. We needed a quick closing date, within a month the house sold and Sarah was able to negotiate the closing we wanted. Sarah MacInnis is very pleasant, knowledgeable, and reassuring. Thank you Sarah!

By: A.S & A.S

We are simply amazed with the service and commitment you and your team have shown us. It made selling our house a pleasant and enjoyable experience. As well, we wanted to also mention that Phil was fun, professional and easy to work with. He started out as a stranger to us but quite quickly became a trusting family friend by providing us with as much information and realty education as needed to ensure we were comfortable with each step moving forward. He answered our questions promptly and made himself available at any time. Because Phil is so easily approachable, and down to earth, we felt comfortable opening up to him (and the team) regarding our situation, and bottom line. He was honest with us from day one and provided us with realistic options and exceeded our expectations. We are beyond impressed by your team with regards to selling our house. You, Phil, and the team made our house selling experience stress free, and easy. The best part was that Phil, and your team sold it fast for a higher price point than we were originally going to ask (BONUS!). We were very happy with our experience and look forward to working with you and your team again in the future. Thank you, again. Your generosity and commitment to your clients is second to none.

By: Major Scott Spurr

The Sarah MacInnis Real Estate Team was fantastic to work with! They provided top notch information and service to me during my house hunting trip and I would highly recommend them to anyone who was looking for a house in the Kingston area.

By: S.T

The Sarah MacInnis Real Estate Team was fantastic to work with! They provided top notch information and service to me during my house hunting trip and I would highly recommend them to anyone who was looking for a house in the Kingston area.” - Major Scott Spurr “Having had negative experiences with other Realtors previously, we were pleasantly surprised by professional and accessible the Sarah MacInnis Real Estate Team was. We found our home & closed the deal within houses, despite there being multiple offers. A big thanks to the Sarah MacInnis Team for making it happen!

By: H.N & S.T

After spending months searching with a different Realtor, many lost deals & disappointments, we came to the Sarah MacInnis Real Estate Team through recommendation. Within weeks we had fallen in love with a property & based solely on excellent advice, they accepted our offer over ten others. We will most certainly be recommending the Sarah MacInnis Real Estate Team to anyone and everyone. Thank you for the exceptional experience!

By: Scott & Gurjit

Thank you Phil and the team for everything. Working with all of you have been a great experience!

By: C.R

Thanks so much!! You took the stress out of the whole experience. It was a pleasure meeting you and working with you. It’s so refreshing to know there are still people out there like you! You are so down to earth and just an all-around genuine person. Anyone looking for a Realtor we will definitely send them your way and we will keep you in mind for future purchases as well!! Thanks again for everything!! You did an amazing job!!!

By: Eya Greenland

I very much appreciate you gracious willingness to help us. I’d certainly recommend Phil Robertson to anyone looking for an agent in the area because I like your approach. I think you will give some of the longstanding agents in the area a run for their money. Kind regards and many thanks!

By: Steve & Glen

Just how can you sum up this firm other than simply the best. The Sarah MacInnis Real Estate Team sold our house In 4 days!! Yes, 4 days. What a fantastic team.

By: Esabel Rigos

I must say, dealing with you as a Real Estate Agent has been amazing. You have never kept me waiting for a response. You and your team know what is important to your clients. You have been nothing less than professional, kind and considerate. I would absolutely recommend you to anyone I know that is looking to buy or sell a house.

By: K.T

Sarah and her team were quick to sell, professional, efficient and very caring. We had our house sold in two weeks and came very close to asking price. Everyone was very pleasant to work with too! Thank you!

By: Stephane Laveault

Melissa gets results, a very thorough Real Estate Agent. While trying to sell our home, she always kept us informed, she was on the ball, we never had to chase her down. She is very personable and easy to deal with.

By: Bruce & Shannon Searles

The Sarah MacInnis Real Estate Team sold our house within 2 weeks, they were very professional, with excellent communication skills. I would recommend Sarah and her team to anyone.

By: J.S & T.S

We were new to the area & Sarah and her team were more than friendly and proficient in helping us find out dream home & negotiating the price to fit our budget. Sarah was there every step of the way and made buying our first home easy, fun & exciting.

By: Deb

Loved the ‘The Sarah MacInnis Real Estate Team’ ads. Know my house would be purchased by a woman so this team just made sense. Loved the presentation - variety & quality. Excellent use of social media!

By: John G. Bartlett

We have been in the market for a new home, and are anticipating a move this summer. I work with computers and websites and their site is very impressive. My hats off to the IT team that designed this site. If as much care and information is put into your work as you do with your website, all I’ve got to say is you must have one helluva’ business. I’ve seen 25 to 30 real estate websites thus far but none compare to this in any way, shape or form. I don’t know if this will reach the people you work for, but I hope it does. It’s blown the 25 to 30 websites I visited right out of the water. Not to sound crude but it’s finally nice to go to a website where they really care.

By: Jennifer Dunham & Patrick Sullivan

Phil was our house-hunting saviour! We cannot thank him enough for all of the time and dedication he devoted to helping us find out first home in a city that was new and unfamiliar to us. He worked earnestly to ensure that we were well in-formed, and we truly felt he had our best interests’ at heart. He was extremely patient and willing to work around our limited schedule for viewings. His critical eye was very refreshing to us. It was clear throughout the whole process that Phil did not want to just sell us a house - he was determined to help us purchase the right home for us. Guided by wisdom and industry expertise, we eventually found the home we would be thrilled to call our own. We would recommend Phil, hands down, time and time again!

By: Robert Cordeiro

Phil helped me find my dream investment property. He didn't put any pressure on me to buy and kept telling me that I would know when it was the right one. He was always there for me. I would recommend Phil Robertson to anyone. If you want a trustworthy sales representative, he is the ONE!

By: David & Jody Burns

Phil Robertson, Sales Representative for the Sarah MacInnis Real Estate Team of Century 21, has recently helped us purchase a new home. We were nervous about making a change but Phil was extremely thorough and thought of many things we didn’t consider. He made all the arrangements for the various inspectors and helped us negotiate a lower price based on some of the findings. Phil is very relaxed and easy to talk with about real estate properties. We would certainly recommend Phil whether you are buying or selling.

By: Kim MacDonald

Phil Robertson is one of the best agents that I have ever worked with. He is a stand up guy and tells you like it is. I appreciate his insight and patience as I am sure I have been a challenge for him. I’m still convinced that the perfect house is out there and Phil will be the one that finds it for me. I would recommend Phil to anyone.

By: Stephanie Gerics

Over the past few weeks, I have been getting my home ready to sell and have bought a new home, and I am so pleased that I chose Phil Robertson to help me with this experience. From the moment we met at the initial consultation, I knew he was a man with a lot of integrity. He listened to and respected my wishes, and worked to find me my perfect new home. His guidance through the process was invaluable, and his expertise in his job was evident. I appreciated the straight talk, his flexibility, and his willingness to listen to my concerns. I would highly recommend Phil to anyone thinking of buying or selling a home.

By: Ben Platz

Phil not only has helped me with the purchase of a new home, but has also helped in establishing my new business, here in Kingston! Phil is the most dedicated, thorough Agent I've ever worked with. The pleasure has been all mine!

By: Drew & Lindsay Magee

Phil was an absolute pleasure to work with! He was very honest and professional throughout the whole experience and always had our best interests in mind being first time home owners. Phil wanted us to not only find a home that we loved, but also a home that we would be able to profit from in the future. We are so thankful that we had Phil as our Real Estate Agent while making the purchase of our first home and will be sure to be in touch with him for our next.

By: Don Campbell

Phil was our Sales Representative during our search for and purchase of a house in downtown Kingston. Without exception, he was prompt, professional, courteous, knew his stuff and a pleasure to work with.

By: Nicole & Kyle de Smidt

Working with Phil was like working with a friend. He never tried to sell us a house, he helped us to find a home. Phil was very honest through the whole process and was there for us from start to finish. As first time home buyers it was important for us to understand the entire process, and he walked us through it every step of the way. Phil listened to our likes and dislikes as we went through our choices and after only a few showings he knew exactly what we were looking for, and helped us to find the perfect home. We look forward to working with Phil again if we ever decided to purchase a new home.

By: Rick & Carrie Popazzi

Phil helped us tremendously in finding a new home. Definitely an honest, resourceful and easy to get a hold of Realtor with tons of experience.

By: Dan Machado

I was house hunting during a rough personal time, and met Phil at an Open House. He put no pressure on me to work with him - simply gave me his card, but he listened and was sympathetic to my situation, so I decided to work with him. Phil worked tirelessly to help me find the right place. He listened to what I wanted, but was also very blunt and upfront when he thought I was making a bad choice - and he was right too! He was available with little notice, and always willing to book as many showings as I asked for. In the end we found the right home for my son and I, but in the process he was forced to listen to my problems, and he offered a friendly ear and some occasional advice, and that meant just as much to me. Thanks again Phil!

By: Julie & John Blasko

We purchased a rental property through Phil in the fall of 2012 and were very pleased with the service we received from him. It was our first dealing with Phil and he was friendly and courteous and took all of our needs into consideration. We would use Phil’s services again and would recommend him to others!

By: Gord & Carol Ramer

We certainly did appreciate the careful and conscientious way that Phil handled our condo. He always responded quickly to any difficulty, and deposited the rent to our account in a timely fashion. We felt that Phil took a personal interest in us, and this was reflected in our friendly business relationship.

By: Moru & Qing

Phil - You are a great agent (diligent, professional, supportive and thoughtful) and we consider you as a family friend of us. You were always there for us.